Question 1

Is mildew at cut‑edges a manufacturing defect?

Accepted Answer

Sealing of cut‑edges belongs to site installation work; mildew from unsealed edges is not factory product defect.

Question 2

Must full drawer assembly be replaced for sticking issue?

Accepted Answer

Sticking drawer can usually be recovered by cleaning & re‑engagement instead of full‑drawer replacement.

Question 3

Does poor door closure indicate cabinet factory deformation?

Accepted Answer

Check reinforcing screws and hinge adjustment first; most poor‑closure issues can be fixed on‑site without cabinet replacement.

Question 4

Can demister pad be replaced separately if light still works?

Accepted Answer

Demister heating pad can be replaced separately under warranty if lighting functions normally.

Question 5

Is touch failure under wet mirror surface a product defect?

Accepted Answer

Heavy water residue on mirror interferes touch‑sensor, wipe surface for recovery.

Question 6

Does no light output mean luminaire itself is broken?

Accepted Answer

Check site power supply, circuit breaker and wiring first; failure is not necessarily luminaire‑internal.

Question 7

Are uneven gaps manufacturing defect?

Accepted Answer

Uneven gaps usually stem from site construction tolerance and can be corrected by roller adjustment, not manufacturing defect.

Question 8

Can leakage be fixed by adding silicone on inner side?

Accepted Answer

Inner‑side silicone blocks drainage and aggravates leakage; only exterior resealing is allowed.

Question 9

Is sticking door caused by defective glass?

Accepted Answer

Door sticking is mostly caused by debris, unlevel tray or roller adjustment instead of glass defect.

Question 10

Cabinet can be mounted level, why hinge needs dual‑direction adjustment?

Accepted Answer

Minor installation deviation is unavoidable during wall mounting; dual‑adjustment hinge corrects tolerance for proper door operation.

Question 11

Cabinet is moisture‑proof board, is sealing unnecessary after cutting?

Accepted Answer

Moisture‑proof treatment only applies to original surface; bare cut edges absorb moisture and lead to swelling & mildew.

Question 12

Ordinary screws look similar, why must use reinforcing screws?

Accepted Answer

Heavy mirror door exceeds fatigue resistance of ordinary screws, creating falling‑off injury risk against EN14749 component‑strength requirement.

Question 13

Wiring looks simple, why cannot fit‑out workers complete it?

Accepted Answer

Bathroom zoning enforces strict wiring & earthing rules. Improper work by non‑qualified personnel leaves persistent electrical safety hazard.

Question 14

Independent demister switch is more flexible, why adopt synchronized design?

Accepted Answer

Independent‑switch brings over‑heating risk from dry‑heating; synchronized design balances safety and service life.

Question 15

IP20 is cheaper and will not be directly splashed, why forbidden?

Accepted Answer

Even without direct splash, pervasive bathroom vapour may penetrate IP20 unit, damage insulation and create shock hazard against BS7671 zoning requirement.

Question 16

Simple enclosure without adjustable rollers can also work, why prefer adjustable‑roller version?

Accepted Answer

On‑site construction tolerances are unavoidable. Simple non‑adjustable models cannot compensate errors, prone to sticking doors & leakage with higher whole‑life maintenance cost.

Question 17

Will sealing both sides achieve better waterproof performance?

Accepted Answer

Inner silicone blocks drainage, trapped water accelerates seal failure and aggravates leakage.

Question 18

Ordinary glass costs less, why not use it?

Accepted Answer

Ordinary glass generates sharp shards upon breakage with severe cutting hazard, non‑compliant with EU‑UK safety standard.

Question 19

Precautions for drilling handle holes?

Accepted Answer

Doors are supplied without pre‑drilled handle holes. Avoid hinges and internal components before drilling. Drill from reverse side with scrap wood support. Drilled doors are non‑re…

Question 20

How to install multiple cabinets side‑by‑side?

Accepted Answer

Fasten adjacent cabinets by through‑screwing from side. Conceal screw heads behind hinge plates or shelves.

Question 21

How to adjust misaligned doors and drawers with poor closing?

Accepted Answer

Hinges support X‑horizontal and Y‑vertical adjustment. Pull drawer fully out and lift upwards for removal. Align with runners and push fully home until “click” sound for refitting.

Question 22

Key safety points for wall‑mounted installation?

Accepted Answer

Use supplied reinforcing screws for heavy mirrored doors. Remove drawers before wall‑mounting to reduce weight. Verify wall load‑bearing capacity; wall fixings are not included. Al…

Question 23

Does it support both portrait and landscape mounting?

Accepted Answer

Both portrait and landscape installation are available. Drill holes horizontally according to back‑plate bracket spacing.

Question 24

What are requirements for daily cleaning & maintenance?

Accepted Answer

Clean only with soft damp cloth. Do not use strong acidic or alkaline corrosive detergents.

Question 25

How to operate dimming and demisting function?

Accepted Answer

Touch‑sensor for on/off control. Long‑press sensor to adjust brightness. Demister pad activates synchronously when mirror light is switched on.

Question 26

What are the mandatory electrical installation requirements?

Accepted Answer

Installed by qualified electrician in compliance with IEE wiring rules and bathroom zoning. IP44 rated for Bathroom Zone 2 and outside zones only. Isolate mains power before wiring…

Question 27

How to prevent water leakage?

Accepted Answer

Level shower tray as prerequisite. Apply continuous exterior silicone bead at joints between profiles and wall. Cut and fit all sealing strips completely.

Question 28

Are wall plug fixings included in supply?

Accepted Answer

Wall rawlplugs and fixing screws are not supplied. Select suitable fixings according to on‑site wall condition.

Question 29

How to fix sticky door movement and uneven gaps?

Accepted Answer

Ensure top & bottom tracks are fully seated. Adjust adjustable top rollers. Confirm bump stops are properly fitted. Cut rubber and magnetic seals to actual dimension.

Question 30

What are the key safety precautions for installation?

Accepted Answer

Handle toughened safety glass to avoid impact; two‑man installation is recommended. The shower tray must be levelled. Apply silicone sealant only on exterior side. Allow silicone t…

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